FAQ's

Frequently asked questions:

 

What payment methods do you accept?

My Decor Den accepts payments via credit card, PayPal and Afterpay

Do you ship worldwide?

My Decor Den currently ships Australia wide and to New Zealand.

Who do you use for shipping?

My Decor Den uses Australia Post for all our shipping needs. We may also deliver locally.

What is you refund policy?

If you receive a product that is not as described or is not the product you ordered, My Decor Den will replace the item or refund you your purchase at our discretion, minus the original shipping cost. We ask that you inform My Decor Den immediately via email at info@mydecorden.com.au and return the item within 14 days of purchase.

Do you offer exchanges?

My Decor Den does not offer exchanges if you have a change of mind. However an exchange will be offered if the item is damaged or faulty. My Decor Den does not accept responsibility for items damaged during shipping.

Faulty/Damaged items?

My Decor Den takes extra care when packaging your items. Each item is carefully and individually wrapped and a careful inspection of each item is undertaken to ensure a high quality of service. If you receive a damaged or faulty item, please contact us immediately via email at info@mydecorden.com.au. Please Note: My Decor Den does not accept responsibility of damaged items during shipping. 

Are the materials in your products ethically sourced?

Our suppliers specialise in handcrafting particular goods from raw materials. You can be assured fair trade practise is adhered to and that all materials are ethically sourced

Do you offer wholesale?

No, My Decor Den does not offer wholesale.

 I have a question about a particular item, how do I find the answer?

Feel free to email info@mydecorden.com.au with any questions or queries, we are only too happy to help.

Based on 52 reviews
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Large Boho Macarme Wall Hanging With Beads

Perfect size for my bedroom wall it looks great in there

L
Arewa Feather Juju
Lynn Fredella
Jute wall hanging

I bought 2 and they are absolutely gorgeous, the colors were beautiful .... Thank you 😊😊

Fabulous and great value.
I just might get the Seahorse next.

Beautiful

Mutiara Shell Necklace on stand is so pretty. Packed well. Danielle was super helpful when there were shipping issues. Highly recommend

B
Starfish Garland
B.S.

Love this, looks in my coastal skandi home

Gorgeous!!

Beautiful, love Ju Ju feather hangings, just gorgeous!!

M
Macrame Juju
Michelle

Great macrame wall hanging. Love the colour and unique design. Nice size to hang in any room. Very happy with purchase.

Great boho wall hanging. Perfect for any room. Well made quality product. Very happy with purchase 😀

Jameela juju

A treasure to deal with
Love my juju

Gorgeous

I love Ju Ju feather wall art. Love this Jameela Ju Ju , just gorgeous!!!

Fabulously beautiful

Live it’s so warm and inviting

She’ll Heart

Just beautiful 😍

Great products and communication

M
Natural Seahorse
Melissa

Love these seahorses

Excellent decor products

D
Blush Shell Hanger
Danielle Koutts
Blush Shell Hanger

I really love this item. It’s so beautiful. Thank you.

K
Shell Necklace - White
KAREN HARTNETT
Shell Necklace

Danielle was very helpful in securing my shell necklace so I could replace the one that was taken from me in my property/divorce matter. She made sure I did not miss out on purchasing it and I received it in a few days. I will definitely purchase more items from the Decor Den to support Danielle and her small business.

Calming

Really enjoy the wind chime moving with the wind

Great!

Easy purchase, fast shipping and items are lovely quality.

Great bag!

I love my new bag. It is a good size for carrying a few things like your phone, cards etc.

wall hanging

Great decorative wall hanging and lovely customer service.

Mermaid Hanger

I am totally in love with this hanger and it is on display in my garden !! Beautiful design and very natural, I would love to see more Mermaid products at mydecorgarden!!! Thank you!!